2020 continues to deliver the unexpected, we would like to thank you all for your patience and support while we attempt to operate under these difficult conditions. Niall, myself and the entire team get disheartened when Covid restrictions prevent us from delivering the exceptional experience we are dedicated to providing. Balancing occupancy restrictions with staff pars has not been easy, we appreciate your understanding when service is a little slower than you are used to.
As we enter the cold season our occupancy will be reduced even further. The gas heaters on our porches will help extend our outdoor options, yet we recommend that everyone with outside reservations bring extra layers just in case. We would love to provide blankets yet Covid won’t allow it.
‘The first step in exceeding your customer's expectations is to know those expectations.’
-Roy H. Williams
Ensuring that we can continue to deliver the firefly experience during Covid has taken a lot of work and some creative maneuvering. Niall and I love to hear feedback on ideas and ways that we can improve every aspect of your time with us.
It is an honor and a privilege to serve clients like yourself, you have our gratitude and our thanks.
We’re so glad you’re here!
Kristie and Niall